Shipping & Returns

Shipping:

• Please allow 5-7 standard business days (Tuesday - Friday) for order processing and shipping.

Returns:

• Please allow 5-7 standard business days for order processing.
• Returns are accepted within 30 days of when your order was placed. We will only issue refunds for returns that have not been installed or used. All original packaging materials must be included and in new condition. If there were any tags, they must still be attached.
• Item(s) must be shipped back in the same type of packing as when you received it from us. Do not ship anything back in the manufacturer's box with any writing or shipping labels on the product box.
• If the product has been installed or used, if the package is missing original items, or if the product box had been damaged or if the quality has been reduced the item will not be eligible for a refund. At our discretion, some of these items may be accepted with a restocking fee since that item will not be able to be resold as new. In certain cases if an item has been returned to us with extensive damage or use we may not be able to refund any of the purchase price.
• If you are unsure about the condition of a product you would like to return, please contact us prior to shipping your item(s) back to us.
• Bicycles and frames are not eligible for returns or exchanges. If your item(s) were damaged in shipping, please email us at [email protected] immediately upon opening with photos of the damage.
• Please do not return your purchase to the manufacturer.
• We will not refund you the cost of your return label.

Refunds (if applicable):

• Once your return is received and inspected by The Bicycle Station, you will be notified of the approval or rejection of your return once the item(s) are received and inspected. We will then issue a refund.
• If approved, your refund will be processed and a credit will be applied to the original method of payment within 5-10 business days, subject to the time it takes your bank to process the refund.
• Late or missing refunds (if applicable)
  • If you still haven't received your refund, contact your credit card company as it may take a few days for processing before your refund is posted.
  • If you have done this and still have not received your refund, email us at [email protected].